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Terms & conditions


We Are:

  • (we, us) RockApe Tech Limited - company registration number 11712772

Our Address:

  • RockApe Tech, 608, Hewitt, 40 Alfred Street, Reading, RG1 7LS

Our Contact Details:

Terms And Conditions:

  • The terms and conditions of sale set out in this document (and expanded in the full terms and conditions)


  • Computer products (both hardware and software) sold by us to you. This includes any and all ancillary documents, packaging and components.

You Are:

  • (customer, consumer, you, your and yours) A purchaser of our Goods and/or Services

Terms & conditions

Ordering from Us

  • When ordering Goods and/or Services from our Website you are entering into a contract with us for the purchase of said Goods and/or the performance of the Services. It is your responsibility to ensure accurate and complete details at the time of ordering.

  • All orders you place are subject to product availability and acceptance by us. Once you place an order on our Website you will receive an email confirmation of that order. Occasionally specific Goods might not be available and, if so, we will contact you by email or telephone to offer you an alternative product or give you the option to cancel the order.

  • Any Goods/Services purchased from this Website are meant for your use only. You warrant that any Goods/Services purchased by you are not for resale.

  • When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

  • All reasonable care will be taken to ensure the details of your payment and order are kept secure. If a third party obtains unauthorised access to your data we cannot be held liable for any loss you may suffer except in an act of negligence.

  • Details of your order along with the price will be as show on our Website while you place your order.

  • Once you have placed an order through our Website, you will receive an acknowledgement e-mail from us. Only once you have recieved this acknowledgement from us is the contract between us formed.



  • All Prices shown on the website are inclusive of and delivery charges and value added tax (if required).

  • We are able to change prices at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.

  • The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. When you are paying by credit card, debit card or PayPal, payment will be taken at the time of placing your order and not when the order is dispatched.

  • Our Website contains an ever growing number of Products and some of the Products listed on our Website may be incorrectly priced. We are not bound to provide the Product to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. Verification of the order price will take place during assembly.

  • Pricing error: If an error is found, we will contact you as soon as possible by email or telephone. You will have the option of reconfirming your order at the correct price or cancelling your order.

  • Cancellation due to pricing error:  If you decide to cancel your order due to a pricing error we will refund or re-credit you with the the sum debited from your credit/debit card for the goods. If we are unable to contact you or you do not reconfirm or cancel your order within 3 working days of notification we will cancel your order.



  • From time to time we may run promotions, (such as vouchers, free items, rebates and game codes) which are all subject to availability. Any promotions can be terminated without notice and at any time.

  • Promotions have no cash value.

  • We cannot be held liable when promotions are terminated, unavailable, discontinued or expired.

  • If a promotion expires after the point of ordering but before the order is dispatched to you,  then we cannot be held responsible in these circumstances.



  • We are happy to provide advice about the goods on our Website including configuration and certain products.

  • While we understand the general purpose of your requirements but do not warrant the suitability of any of our goods for your purposes.


  • We will do our best to deliver the goods within the quoted time periods. However these are approximate only and may vary. Goods will be delivered to the address chosen by you at the time of purchase.

  • Your order will be fulfilled as soon as possible after your Order Confirmation and if not within the given time period  we reserve the right to delivery them within 30 days of the date of the Order Confirmation.

  • If we are unable to complete the order within 30 days we shall:

    • Inform you by email

    • Make another offer to sell you goods at a specification and price stated within the email along with how long the offer remains valid for

    • In the event you do not accept the offer we will reimburse any sum paid by you within 30 days beginning on the day after the time for deliver expired.

  • A signature may be required to accept receipt of the goods. Please ensure that you are available to take receipt of the goods. Before accepting the goods please inspect the package for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.

  • Once delivered the Products will be at your risk.

  • We do not deliver products outside the UK.

Cancellation and Returns

  • If you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day you received the Products. You must notify us via  email or letter quoting your order number and name. Written notification is mandatory and cannot be accepted via phone call.

  • If you are contracting as a Business customer, the above clause does not apply. Any orders confirmed by a business cannot be cancelled once it has been placed. An order placed by a Business will be identified by payment from a business bank account/business credit/debit card and/or business address.

  • Product(s) must be returned to Us immediately, in the same condition in which you received them, and at your own cost and risk. It is your legal obligation to take reasonable care of the Products whilst in your possession. If you fail in this obligation, we may have a right to take action against you for compensation.

  • If required we can arrange collection using our courier. The cost for arranging collection is £30 inclusive of VAT (if applicable).

  • Only once the cancelled products are received by us will a refund be made to you. We will refund your debit/credit card or issue a refund to PayPal account. The full amount will be refunded as per the order confirmation less the collection charge we paid for the collection of the Goods (if applicable).

  • If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods unless deemed faulty. All items must be returned and match the refund request.

  • All software that has been activated does not have the right of cancellation and will not be refunded. Please see section 28(3)(b) of the Consumer Contracts Regulations 2013.

  • Your legal rights are fully outlined within The Consumer Contracts Regulations 2013 and may be obtained in the UK from a Citizen's Advice Bureau.

  • If the supplied goods are incomplete, incorrect or physically damaged then you should notify us via email or letter. Any failure to notify us within 48 hours of receipt will be deemed any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.

  • If you believe the goods are faulty and wish to return them you must contact us as soon as possible (preferably within 24 hours of discovering the fault) via email. We will examine the Product and will notify you of your options (which may be to either repair, replace or refund) via email within a reasonable period of time.

  • For refunds, we will make the reimbursement without undue delay, but not later than:

    • 14 days after the day we receive back from you any goods supplied, or

    • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

  • Returns due to damage or faults will be arranged for collection at our own cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and any new packaging if required. We do not offer a collection for orders delivered to outside the UK.

  • Where we arrange collections, you still have a duty of care to ensure the Products are packaged sufficiently, for the type and value of goods being returned. If original packaging is not available, new packaging can be ordered from Us. If you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. Confirmation that the item is in a satisfactory condition will be confirmed when we have opened and inspected the item.

  • When you return goods using your own delivery method, where goods are found to be defective we will refund up to £10 of the cost incurred by you. To be eligible for the refunded amount you will need to provide the receipt of proof of the return costs.

  • If returning Goods under the 14-day cooling off period, and the goods are not in a re-saleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.

  • If you did not keep the original packaging, please contact us for replacement packaging at a cost.

  • Statutory warranty rights for goods are at customers disposal.

  • We do not want to and are not obligated  to participate in a dispute settlement procedure before a consumer arbitration board. The European Commission offers an online dispute resolution platform, available here:



  • At a minimum, all Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

  • Goods that are deemed by us to be defective during the warranty period will be repaired or replaced using new or previously used items of an equivalent performance and reliability at the time a return request is made to us. Replacement products will be the same model made from new and/or used parts that are of an equivalent performance and reliability. Any Products being returned under warranty must have first been approved by us.

  • Once the Goods (or part of) have been been replaced or refunded, any replaced items become the property of Us and any replacement items become your property.

  • This warranty does not apply to any defect in the goods arising from accident,wilful damage, fair wear and tear, negligence by you or any third party (e.g. not using a surge protector), using the product in a way not intended or recommended by us or the manufacturer, not following the manufacturer's instructions, or any manual alterations or repair carried out by anyone other than us.

  • Data Loss: We cannot be held liable for any loss of data and are not required to remind you about backing up your data. Your data is your responsibility so should take precautions against this outcome. Hard drives (and/or solid state drives) may be replaced or reformatted when returned under warranty regardless of any correspondence to the contrary.

  • If you have replaced any one of the CPU, Motherboard (and/or BIOS) and Case without authorisation, we reserve the right to suspend the warranty.

  • The warranty will be voided if any unauthorised tampering, repair or modification has been found to take place.

  • Third party repair: Any goods purchased from us and taken to a 3rd party for fault diagnosis or repair will result in all warranties on the order becoming VOID. If you have any problems with your order you must contact us for advice in the first instance and if necessary return the item to us through the specified returns procedure.

  • Loss of software: We will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.

  • A repaired product will assume the remaining warranty of the original supplied product by us or 90 days from the date of repair/replacement, whichever provides the longest cover to you.

Our Website security

  • Encryption: We use secure sockets layer (SSL) technology that allows you to view our site over an HTTPS connection. To ensure you are connected securely to our Website please check the address bar of your browser and you will see https along with a green lock. This encryption has been incorporated into our Website because we are committed to protecting your data.

  • External Websites: If you use links on our Website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.

  • All direct payment gateways used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Using Our Website

  • We constantly strive to keep our Website as up-to-date as possible. This means the content available may vary from time to time without notice to you.

  • We cannot guarantee that our Website will be available at all times or that it will be error free and we cannot accept liability for any issues that this may cause.

  • You must not try to interfere with the security or smooth running of your Website. This includes hacking and/or trying to disrupt our systems.

  • Age restrictions: Our services must only be used by those over the age of 18. Minors under 18 and at least 13 years of age can only use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Anyone under 13 cannot use our Services. You are responsible for any/all account activity conducted by a minor on your account.


Your Information

  • If information has been requested from you to provide the Goods or Services, you agree to provide this to us and ensure that it is accurate and complete information.

  • You authorise us to use, store and process your personal information in order to provide the Goods or Services to you and for marketing purposes. Purposes may include disclosing your personal information to third parties from time to time where this is required by law or in order to provide the Goods or Services to you. Rest assured that we do not sell your personal information to anyone.

  • If you so wish, you may request a copy of the personal information we hold on you. To find out what we hold, please contact us.

  • Please refer to our Privacy Policy to find out how you data is stored and managed.

Complaints about our Service

  • While we work hard to provide great customer service if you do have any issues please contact us and we will endeavor to respond within 5 business days.


  • Our liability to you for any negligence or breach of contract is limited to the amount we have received for the Goods along with any expenses incurred by you returning the goods to us, except in the circumstance of negligence for death or personal injury.

  • If found liable such liability is limited to the amount we have received from in in respect of such Goods/Services out of which the claim has arisen (regardless of claims for damage and loss, both direct and indirect)

  • We do not accept liability for any delays, omissions, failures or loss of correspondence, viruses transmitted to you or your computer system via our Website and shall not be held liable for any failure or delay in delivering the Goods as a result of any act or omission that is outside our reasonable control or those of third parties.

  • We cannot be held liable for any breaches in the servers we rely on.


General legal points

  • Ability to transfer or subcontract: We may subcontract any part or parts of delivery of the Goods or the Services that we provide to you from time to time and we may transfer our rights and/or obligations under this Agreement without your consent or any requirement to notify you.

  • We may alter or vary the Terms and Conditions at any time. Any variations or updates to these Terms and Conditions will be published on our Website. You will be deemed to accept the latest version of the Terms and Conditions when you buy our Goods or Services.

  • If we are delayed in enforcing our rights under the Agreement, this does not constitute a waiver on our part of such rights unless we confirm that waiver in writing.

  • This Agreement constitutes the entire agreement between you and us. This agreement shall take precedent if a conflict between any terms may arise.

  • By accepting this Agreement, you also agree to our Returns Policy and the Privacy Policy.

  • If any term within this agreement is deemed illegal or invalid, the remainder of the agreement shall remain in force.

  • This contract is subject to the law of England and Wales.

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